For Pet Owners2020-11-10T18:38:23+00:00

Pet Owner Resources from Premier

Get In Line for the ER Now Available in Orland Park and Chicago Hospitals: 

We are excited to offer our clients a wait at home option for stable, non-critical patient care. This application not only notifies you of our ER wait times, it also allows you to check into our triage line online, and wait at home until it’s your turn to be seen. You will receive text messages notifying you of your estimated visit time, updates if the time is pushed back, and informs you when it is time to leave their home to get to the hospital.

You now have the ability to wait in the comfort of your home, which decreases stress on the injured or sick pet. It also is intended to flatten the curve of incoming ER patients so the caseload is more manageable and less stressful for everyone.

To view Chicago wait times and Get In Line for the ER, click here.

To View Orland Park wait times and Get In Line for the ER, click here.

This service is not currently available at our Grayslake hospital.  Check back soon for an update on when we will be adding this service.


Coronavirus Update:

We are adopting a concierge approach at our hospital to prevent the potential community spread of COVID-19 and to protect our team members. We are only allowing patients (pets) inside our hospital until further notice.  The safety and well-being of our teams and your pets are our highest priority today, and always. Hospital procedures, curb-side service, medication refills, and more are outlined here.

When you arrive at our hospital, please call our hospital and a team member will greet you and retrieve your pet. Once your pet is in the hospital, the doctor or technician will update you on their condition and the recommended care plan.

The health and safety of our clients, patients, and team members are top priorities for us. If you have any questions or concerns, please reach out to your local Premier hospital.

For more on how we are responding to the rapidly changing conditions, please refer to the pinned post on our individual hospital Facebook pages.

The American Veterinary Medical Association (AVMA) has put together an FAQ sheet for pet owners.  You can find this resource and others by visiting our Ethos Veterinary Health blog.

Premier Veterinary Group proudly offers an extensive selection of veterinary resources for pet owners. Owning a pet is a labor of love and an extraordinary commitment, which Premier Veterinary Group is proud to be part of. While in our animal hospital, your pet will receive the highest standard of care–from their treatments to the love and compassion they receive from our attentive staff. Even when your pet is not with us, we genuinely care about their health well-being.

The information in this section will help you prepare for your visit.   We encourage pet owners to explore this section for veterinary resources.

Please take a moment to fill out and submit this client registration form before your upcoming appointment.  Thank you.

Do not hesitate to reach out to us with general questions, insurance requests, or help to schedule an appointment with a specialist. Our Client Care team members monitor email daily, however, if your pet is experiencing a medical emergency, call your family veterinarian or the closest emergency hospital rather than relying on email.

Premier Grayslake – Belvidere Rd. (Rt 120) and Rt. 45
Phone: 847-548-5300

Premier Chicago – on Belmont Ave, near Pulaski
Phone: 773-516-5800

Premier Orland Park – on 159th St, near Harlem Ave
Phone: 708-388-3771

If you are a veterinarian looking to refer a client for emergency or specialty services, click here.